Refund and Returns Policy
At KSP Electronics, your satisfaction is our priority. This policy outlines the terms for cancellations, returns, and refunds on purchases made at kspelectronics.in.
Definitions
Company / We / Us: KSP Electronics, H.No 6-55-124/1, Near Bharath Gas, Asifabad, Komaram Bheem, Telangana – 504293, India, India
Goods: Items available for purchase on the Service.
Orders: A request by You to purchase Goods from Us.
Service / Website: https://kspelectronics.in
You: The individual or legal entity accessing or using the Service.
Cancellation Policy
Orders may be cancelled before dispatch. To cancel, email [email protected] with your order number. Refunds for cancelled orders are processed within 14 days of cancellation confirmation.
Return Policy
Products may be returned within 7 days of delivery, subject to the following conditions:
- Product is in its original, undamaged packaging.
- Product is unused with all tags, accessories, and components intact.
- Original invoice is included with the return.
Return requests that do not meet these conditions may be rejected. Custom-built and personalised items are non-returnable unless they arrive defective or damaged in transit.
Damaged or Defective Items
If your product arrives damaged, contact us within 48 hours of delivery at [email protected] with photographs of the damage. A replacement or refund will be arranged subject to verification.
Return Address: KSP Electronics, H.No 6-55-124/1, Near Bharath Gas, Asifabad, Komaram Bheem, Telangana – 504293, India, India
Shipping & Delivery Summary
- Standard stock items: Dispatched within 24–48 working hours.
- Custom projects & kits: Dispatched within 10–15 business days from payment.
- Delivery time: 5–7 business days across India.
- International shipping: Not available at this time.
Refund Process
To initiate a refund, submit the Refund Request Form or email [email protected] with your order details and reason for return. Approved refunds are credited to the original payment method within 14 days.
Grievance Officer
- Name: K. Sai Preetham
- Designation: Founder & Grievance Officer, KSP Electronics
- Email: [email protected]
- Phone: +91 95504 21866
- Resolution Time: Acknowledged within 48 hours, resolved within 30 days.
Contact Us
- Email: [email protected]
- Phone: +91 95504 21866
- Address: KSP Electronics, H.No 6-55-124/1, Near Bharath Gas, Asifabad, Komaram Bheem, Telangana – 504293, India, India
